Modells Review [Apr,2026]: Pros, Cons & Real Use Cases for SMBs

Numerous customers report significant problems with shipping and delivery, including delayed shipments, items never arriving, and receiving partial orders. Many reviewers mention paying extra for fast delivery but not receiving their orders within the promised timeframe, leading to frustration and distrust, as one reviewer stated, "After 5 days nothing even thought I paid 20$ for fast delivery."

A significant number of reviewers express extreme dissatisfaction with Modells' customer service, citing unresponsiveness, unhelpful representatives, and an inability to resolve issues. Many customers report difficulty contacting customer service by phone, being directed to email instead, and then receiving no response or generic replies, exemplified by comments like, "Have emailed them several times and no response."

Several reviewers report difficulties obtaining refunds for items that were never received, returned, or were incorrect. Customers describe lengthy delays, repeated requests, and ultimately not receiving their money back, leading to accusations of scam-like behavior, as one reviewer stated, "Now over two months later I still have not received my refunds for items we never received."

Multiple customers report receiving incorrect items, partial orders, or being told that items are out of stock after the order has been placed. This leads to frustration and inconvenience, particularly when attempting to resolve the issue with customer service, with reviewers noting, "I ordered two 25 pound Olympic plates online and instead was sent one 45 pound plate."

A few reviewers accuse Modells of using bait-and-switch tactics, where the product received does not match the description or image on the website. This discrepancy leads to disappointment and distrust, with customers feeling misled about their purchase, as one reviewer stated, "I purchased a weight bench, thinking I was getting what was pictured, and described on website.. DEAD WRONG."